Wish I had gone to Kingsway first!

An unfortunate story of which I trusted another local computer shop to take a look at my "slow" computer.  After weeks of calling and chasing up my computer, I called in to the shop to be told that "we have lost all your emails (8 years worth) and there is nothing that can be done to get them back".  The shop also downloaded a very user unfriendly mail program as my current email program was apparently no longer supported.  They also took out the hard drive on my computer and replaced it with a used hard drive as this was their way of transferring data??  All of this was done without any consultation with me.  In desperation I decided to get a second opinion and had a recommendation from a friend to try Kingsway (if only I had been given this recommendation before).Understandably, after my initial experience with the other computer shop, I had concerns as to whether I could trust that any other computer repairer.  After receiving good reports about Kingsway, I decided to see if they could help.Fortunately all of my emails and contacts were retrieved (even after the other computer store said this was impossible).  I could not have been happier!!!!  Kingsway also managed to purchase Outlook and install this on my computer (even though the other store said they could not purchase just Outlook and I would have to buy the whole suite.I find Eric and Chris to be very approachable and nothing seems to be too much trouble.  They obviously know their work and are reasonable with their pricing.  I only wished that I had gone to Kingsway first before the other local computer store.  I cannot thank them enough.